If your products are damaged beyond use, please email us and we're happy to help! Help@CrumbleCo.com
Some items like wax bars and bath bombs will occasionally naturally crack during transit, which is unavoidable. But we're doing our best to always improve packaging, while using as little plastic as possible (we don't use bubble wrap unless it's being re-used for example).
Some products, like wax melts, soap and aroma sprays, will tend to get stronger over time as essential oils bind on a cellular level with the base product, such as our soy wax.
But the only product to worry about curing is our wax melts, we recommend waiting 1-2 weeks after purchase before trying your first cube. We're currently working on a system to pre-cure all wax melts before shipment by the end of 2019!
Your handmade soaps, bath bombs and sprays are ready to go! Sprays tend to get much stronger over time, but are perfectly fine to use upon arrival.
Love-Stream is our founders Facebook live-stream, hosted in the Crumble Family group (usually). We answer questions on life, love and happiness- and sometimes just get goofy. Catch them most Fridays at 6:00pm EST.
Ope! That's what we say in Kansas when something goofs up.
Wheather USPS was playing hackie-sac with your package or not, we've got your back always!
Email us in at Help@CrumbleCo.com and we will do our best to replace, refund or exchange the damaged goods. Please provide photos, and your order number (we need photos in case we file a claim with the USPS).
At this time we don't offer exchanges on shipped goodies. If your package has yet to ship out, email us and we may be able to grab it in time and make a change for you! Making sure you get every goodie you want is our pleasure. :) Email Help@CrumbleCo.com
It's like a massive online party and you're totally invited!
Once or twice a month we host large restocking events, where we literally restock our website. Sometimes with themed collections, new aromas, or product releases!
Unlike other companies, we tell our customers ahead of time so everyone can be ready to get their favorites in time (plus we're known to reward restock buyers with free stickers, exclusive samples and candy!). So come hang out in the Crumble Family Facebook Group, play group games with us, chat with others, make friends and enjoy Restocks every month!
Brandon began making things out of his teenage childhood bedroom in 2014. Later in 2015, the journey of Crumble Co. began! He used creation to cope with depression, and built a thriving company. To read more of his story, click here.
CrumBucks expire 12 months after they are earned, if they are not used. But no worries, we have little nudge notifications and emails that will pop up to remind you ahead of time to redeem your CrumBucks! :)
Well first of all, happy birthday! If your CrumBucks account is new, recent past and quickly upcoming birthdays cannot be awarded off the bat. But next year they will automagically arrive in your CrumBucks Wallet.